In the unlikely event that your item is faulty or damaged during delivery, Kiddo Karnage will repair, replace, or provide a full refund upon return of the item. You must contact Kiddo Karnage within 14 days of receiving the product and products returned within 7 days of authorisation of return. Please contact us and we will provide a return shipping label. If you are unable to meet these requirements, please contact us immediately and we will offer an alternative resolution. In all circumstances, we require the goods to be returned in original packaging so we can rectify it with our suppliers. If you are not willing to return the goods, you will not be eligible for a refund.
If the item requires assessment and deemed not to be a manufacturing fault then we will notify you and may consider partial refund. If the item is faulty due to user error, incorrect assembly or misuse of product then you may not be eligible for any refund.
Kiddo Karnage will at our discretion repair or replace the faulty item or provide you full refund depending on circumstances.
Can I return the product?
All returns must be unused and in their original condition including all the original packaging. You must complete your return within 14 days of receiving your order and shipping is at buyer’s expense. Clearance items cannot be returned. The original shipping costs will not be refunded.
Please note that Kiddo Karnage at their discretion have the right to reject returns outside the 30 days return period, or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken and failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.
What if I receive an incorrect product?
In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out immediately after we receive the original product from you. Returned product is in its original packaging, unused, unassembled and in original condition. To the original address on order, unless otherwise agreed to in writing.
How do I return a product?
Any return or exchange must be first advised via email, addressed to firstname.lastname@example.org quoting your Kiddo Karnage Order Confirmation Number and contact details in all correspondence.
Refunds will be processed within 5-7 business days once above conditions are met.